eChange

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Offline retailers in Nigeria struggle with issuing change (cash) to customers daily and spend quite a huge sum of money getting small units of money from the banks. With the pandemic, it became a bad idea for money to change hands.

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Type / Mobile

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Duration / 5 Weeks

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Role / Product Designer

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Tools / UxPin • Balsamiq

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The Project Brief

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Design the experience for digitally issuing change to consumers.

The platform is broken into four different segments:

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Opting in (by the merchant) to use the platform via a banking partner.
The merchant (owner/manager) creating/deleting cashiers, distributing the change, tracking the spend of each cashier and withdrawing leftover change from cashiers.
Cashier's view to dispense change to consumers.
Consumer view where change can be received and used to carry out micro-transactions.

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The Approach

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The team ideates on how to solve the problem of getting small currency denominators to customers easy and fast.

We brainstormed with our 5+ merchants ( a combination of large and small) to understand the problems and where our organization could use innovation.

With 3 of the merchants doing daily walk in customers of 20,000+ daily, we spent 48 hours observing the current cash exchange process and noticed how slow that can be as well as the multiplier effect of long queues and delay.

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Next Steps

Wireframing
High Fidelity Design.
Prototype.

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Wireframing

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Per our findings from the research carried out, I created lo-fidelity using Balsamiq to present to the merchants (cashiers and managers) so they can help validate our design decisions as well as glean any order non-verbal findings from observing them.

Takeaways

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Success Metrics

In order to measure success in this design, I’d measure

The time it takes to issue out change to a customer via this method and impact on wait time.
How convenient it is for a merchant to onboard.

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